Frequently Asked Questions
Simple answers to help you understand CareLink and book your next consultation with confidence.
What is CareLink Telehealth?
CareLink Telehealth is a digital healthcare platform in Nigeria that connects patients with specialists for easy online consultations and medical guidance.
How do I book a consultation?
You can book online through the website, send a message on WhatsApp, or email support@carelinktelehealth.com.ng. We will confirm your appointment quickly.
Is CareLink available 24/7?
CareLink is designed to offer fast access to care, but availability depends on specialist schedules. We work hard to respond quickly and confirm your consultation as soon as possible.
Do I need to download the app?
No app is required. You can use CareLink directly from your browser, phone, or tablet. If a video call is needed, we send clear instructions before the appointment.
Is the service free or paid?
CareLink offers affordable consultation services. Some visits may be paid depending on the type of specialist and the appointment, and we share cost details before your booking is confirmed.
What should I do in a medical emergency?
If you have a serious or life-threatening condition, please go to the nearest hospital right away. CareLink is not an emergency service, and emergencies should be handled in person.